HOW DO I CHANGE OR CANCEL MY ORDER?

Once an order is placed, we are not able to cancel or change the shipping address if your order has already shipped.  However, please email us at support@JerryAndrewJewelry.com and we will do all we can to assist you.

 

WHAT IS YOUR RETURN POLICY?

We will provide a full refund if your item is broken or defective or you can request an exchange within 30 days. If you have any questions, contact us by email at support@JerryAndrewJewelry.com .

 

I DIDN'T RECEIVE ANY EMAIL CONFIRMATION?

Please make sure that the email is not in your junk folder, and that you have waited at least 15-20 minutes after ordering. If you didn’t receive anything, please email support@JerryAndrewJewelry.com .

 

I DIDN'T RECEIVE THE RIGHT COLOR, WHAT CAN WE DO?

If you happen to receive the wrong model or color, please email support@JerryAndrewJewelry.com Please include a clear photo of the item you received. Certain photos on the website are taken in a brighter, lighting setting to show the details of the watch more accurately. We recommend that you look at the reviews located at the bottom of our product page and the pictures of the watch provided to see different lighting and angles. You will then have a more accurate idea of how the product will look. Different monitors, screens and displays show colors differently.

 

HOW SAFE IS YOUR WEBSITE?

Our online store is protected by the most up to date security to ensure all data is kept secure. Secure online payment is of the utmost importance to us, and our checkout process is as secure as it gets. Our site is not only McAfee Secure, we also allow for payments including credit and debit card through PayPal – the safest online payment system available. 

 

WHY DOES IT TAKE A BIT LONGER THAN USUAL TO GET TO ME?

We have no control over customs and are not responsible for any delays that may occur. 

Please take a look at the shipping times below:

USA: 3-7 business days (tracking system available on our site 3-5 days after an order has been shipped) 

Please note that delays are more likely to occur during the busier year-end holiday seasons.

 

DO YOU SHIP WORLDWIDE?

No, unfortunately we do not offer world wide shipping.